Tuesday, November 16, 2010

Diary of a Bad Collision Repair: BodyShop Business - The Body Shop Reference

Diary of a Bad Collision Repair

Bad collision repairs are allowed to take place, pure and simple. Greed and not caring allow them to take place. And I've seen my fair share.

10/25/2010


When I was slaving through the process of writing my book, “Collision Collusion: Auto Insurers — Modern-Day Gangsters in Collision Claim Payments,” I remember thinking that I would never again write another one. However, I didn’t rule out writing an article for a trade magazine, so here I am fulfilling
that desire.

But then I thought, what the heck am I going to write about? There have been so many articles written about the collision repair industry already. When my thoughts fell on all the bad repairs I’ve seen in my work as a licensed appraiser, it occurred to me that documenting them and trying to explain why I think they happened would truly be scintillating material. I’m going to share with you my thoughts on why there are so many hack jobs going on out there and invite you to agree or disagree with me.

It’s Allowed

Bad repairs, shoddy repairs, butchered-up repairs, unsafe repairs, hack jobs…whatever you want to call them, they don’t happen on their own. Many of you are going to think I’m nuts for what I’m about to say as to why bad repairs happen, but here goes: Bad repairs are allowed to take place, pure and simple. Greed and not caring allows bad repairs to take place.

Insurance companies wanting more and more profits causes bad repairs to happen. The practice of hiring inexperienced adjusters, pencil-pushing auditors and unrealistic cycle time also allow bad repairs to happen. Until insurers change their ways and agree to pay to have damaged vehicles repaired correctly, the allowing of bad repairs will continue to happen.

 For the full story: Diary of a Bad Collision Repair: BodyShop Business - The Body Shop Reference

1 comment:

  1. I really like the title of the book, very clever. Nice information for the auto body community.

    ReplyDelete

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